Self Storage Chelsea Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Chelsea provides storage units, associated services, and related support for customers, including those using the facility in connection with removal and transport services. By placing a booking, signing a storage agreement, bringing goods onto the premises, or otherwise using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company or organisation that books or uses storage or associated services with Self Storage Chelsea.
Unit means any storage space, container, locker or room allocated to you by Self Storage Chelsea.
Services means the provision of storage space and any additional services made available by Self Storage Chelsea, including but not limited to access to trolleys, loading areas, and assistance in coordinating access for third party removal companies.
Agreement means the legally binding contract between you and Self Storage Chelsea, comprising these Terms and Conditions and any written confirmation or storage licence issued to you.
2. Booking Process
2.1 You may request a booking for storage or services by contacting Self Storage Chelsea or completing any booking process made available by us. All bookings are subject to availability and our acceptance.
2.2 A booking is not confirmed until we have accepted your request and provided you with a written or electronic confirmation specifying your Unit type, start date, applicable fees and any special conditions.
2.3 We reserve the right to refuse any booking at our absolute discretion, including where we believe the goods to be stored may breach our prohibited items policy or where we consider the proposed use to be unsuitable.
2.4 If you intend to use a removal company or transport provider in connection with your storage, you are responsible for ensuring that their arrival times, vehicle sizes and access needs are compatible with our access rules. We may require advance notice of removal bookings to manage site access and safety.
2.5 You must provide accurate and complete information when making a booking, including your full name, address, and any business details where applicable. You must promptly notify us of any changes to your contact details.
3. Commencement and Duration
3.1 Your storage Agreement commences on the start date specified in the confirmation and continues on a rolling basis or fixed term as set out in that confirmation.
3.2 For rolling or periodic Agreements, the minimum storage period may be specified in your confirmation. After expiry of any minimum period, the Agreement continues until terminated in accordance with these Terms and Conditions.
3.3 We may require proof of identity and address before granting access to the Unit. Failure to provide satisfactory identification may delay or prevent commencement of storage.
4. Payments and Charges
4.1 You agree to pay all storage fees and service charges in accordance with the rates and payment schedule notified to you at the time of booking or as subsequently varied in accordance with these Terms and Conditions.
4.2 Fees are normally payable in advance for the period specified in your Agreement, which may be weekly, monthly or for another agreed period. Payment must be received by the due date.
4.3 We may accept payment by such methods as we notify from time to time. You are responsible for any charges imposed by your bank or payment provider.
4.4 If you set up a recurring payment method, you authorise us to collect fees and charges when they fall due. It is your responsibility to ensure that your payment method remains valid and has sufficient funds or credit.
4.5 We may change our fees and charges by giving you at least 30 days notice. If you do not agree with a change in fees, you may terminate the Agreement before the change takes effect, subject to the normal notice requirements.
4.6 If you fail to pay any amount due under the Agreement on time, we may charge interest on the overdue amount at the statutory rate applicable to commercial debts or, where not applicable, at a reasonable rate reflecting our administrative costs and loss. We may also apply a late payment fee and reasonable costs of debt recovery.
4.7 If any amounts remain unpaid, we may deny you access to the Unit, exercise a lien over the goods stored, and ultimately sell or dispose of the goods to recover outstanding sums, following appropriate notice in accordance with applicable law.
5. Cancellations and Amendments
5.1 You may cancel your booking before the start date by giving us notice. Any applicable cancellation period or fee will be stated in your booking confirmation or at the time of booking.
5.2 If you cancel within a specified minimum notice period before the start date, we may refund any advance payment in whole or in part, less any non-refundable charges disclosed to you at the time of booking. If you cancel after the start date, normal termination notice requirements and fee obligations apply.
5.3 We may allow you to amend your booking, such as changing the Unit size or start date, subject to availability and any applicable adjustment to fees. Changes may be treated as a new booking and may incur an administration fee.
5.4 We reserve the right to cancel a booking or terminate the Agreement prior to occupation if you fail to provide required identification, fail to make payment, or if we reasonably consider that your proposed use would breach these Terms and Conditions or applicable law. In such circumstances we may refund any prepaid fees less reasonable costs and charges.
6. Access and Use of the Unit
6.1 Access to the premises and your Unit is subject to our opening hours, security procedures and any site rules that we notify to you from time to time.
6.2 You are responsible for locking and securing your Unit at all times and for keeping keys or access codes safe and confidential. We are not responsible for loss or damage arising from your failure to secure the Unit.
6.3 You must not store any prohibited items, including but not limited to: explosives, firearms, ammunition, hazardous materials, flammable liquids or gases, toxic or corrosive substances, perishable or infested goods, live animals, plants that may cause infestation or damage, illegal items or stolen goods. We may update our prohibited items list to reflect health, safety or legal requirements.
6.4 You must not use the Unit as a residence or workspace, or for any activity other than storage of goods. You must not connect electrical equipment without our prior consent, and any equipment must comply with safety standards.
6.5 You are responsible for loading, unloading and arranging your goods in the Unit, including where you engage a removal company or other third party to assist you. Any such third parties are deemed to be acting on your instructions, and you are responsible for their conduct while on our premises.
7. Condition of the Unit and Customer Obligations
7.1 You must keep the Unit and any common areas you use in a clean and tidy condition and must not cause any damage to the Unit, fixtures, fittings, equipment or the premises.
7.2 You must not make alterations to the Unit, drill into walls, install shelving or attach items without our prior written consent. Any approved alterations may need to be removed and the Unit restored at the end of the Agreement.
7.3 You must report any damage or defect in the Unit or premises to us as soon as reasonably practicable.
7.4 You agree to comply with all health and safety requirements notified by us and to conduct yourself, and ensure that your visitors and contractors conduct themselves, in a safe and considerate manner.
8. Waste and Environmental Regulations
8.1 You are responsible for removing all waste and unwanted items from the Unit and premises. You must not leave rubbish in corridors, car parks, loading bays or other common areas.
8.2 You must not dispose of hazardous, chemical or electrical waste on the premises or in any general waste containers. Such items must be disposed of in accordance with applicable environmental and waste regulations.
8.3 You must not store or dispose of any goods that may cause pollution, contamination, infestation, odour or other nuisance. If any such goods are discovered, we may require their immediate removal and may take necessary steps to remove or treat them at your cost.
8.4 If you fail to remove goods or waste at the end of the Agreement, we may remove, dispose of or recycle such items and charge you reasonable costs for clearance, disposal, environmental charges and any necessary cleaning or restoration.
9. Insurance and Customer Property
9.1 You acknowledge that you are responsible for insuring your goods while they are stored in the Unit or otherwise on our premises. We do not automatically insure your goods and our charges do not include insurance cover unless expressly stated.
9.2 We may offer or make available information regarding insurance options, but it is your responsibility to assess the adequacy of any cover and to arrange or maintain it as you see fit.
9.3 You acknowledge that the value of goods stored may exceed the charges paid for storage and that, without adequate insurance, you bear the risk of loss or damage to your goods except to the extent that we are liable under these Terms and Conditions or under mandatory law.
10. Our Liability
10.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.
10.2 Subject to clause 10.1, we shall not be liable for any loss or damage to your goods, whether direct or indirect, arising from theft, fire, flood, infestation, mould, condensation, mechanical fault, or any other cause, unless such loss or damage results directly from our failure to exercise reasonable care.
10.3 Subject to clause 10.1, our total liability to you in respect of any claim arising out of or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the lower of the actual proven loss or a fair and reasonable sum in proportion to the storage fees paid for the relevant period, having regard to the nature of the services and the availability of insurance for your goods.
10.4 We shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, even if such loss was reasonably foreseeable.
10.5 We shall not be responsible for any acts or omissions of third parties, including removal companies, transport providers or contractors engaged by you. Any assistance we provide in coordinating with such third parties is as a courtesy only and does not create any contractual relationship between us and those third parties.
11. Our Rights over Goods
11.1 We have a contractual lien over all goods stored in your Unit or otherwise on the premises in respect of any unpaid fees or other sums due under the Agreement.
11.2 If amounts remain unpaid after reasonable notice, we may deny you access to the Unit and take steps to sell, auction or otherwise dispose of some or all of the goods to recover outstanding sums, including costs of sale and administration, in accordance with applicable law.
11.3 Any surplus proceeds from such sale, after deduction of permitted sums, will be held for you for a reasonable period. If you cannot be located or fail to claim the surplus within that period, we may deal with it in accordance with applicable law.
12. Termination
12.1 You may terminate the Agreement by giving the period of notice specified in your confirmation or, if none is specified, by giving reasonable written notice, subject to any minimum period agreed.
12.2 At the end of the Agreement, you must remove all goods from the Unit and premises, leave the Unit clean and free of waste, and return any keys or access devices provided. Fees remain payable until the Unit is vacated and keys or devices returned.
12.3 We may terminate the Agreement by giving you notice in accordance with any agreed notice period, or immediately in the event of serious breach, unlawful activity, persistent non-payment, or behaviour that endangers safety or security.
12.4 Upon termination, any goods remaining in the Unit or on the premises may be treated as abandoned and dealt with in accordance with clause 8 and clause 11.
13. Data Protection and Privacy
13.1 We may collect and process personal data relating to you and any authorised users of the Unit for the purposes of administering the Agreement, managing payments, ensuring site security, and complying with legal obligations.
13.2 We may operate CCTV and access control systems on the premises for security and safety. Images and access records may be retained for a reasonable period and shared with law enforcement or other authorities where required by law.
13.3 We will handle personal data in accordance with applicable data protection laws and our privacy practices as made available to you from time to time.
14. General Provisions
14.1 We may transfer our rights and obligations under the Agreement to another organisation, provided that this does not materially reduce your rights. You may not transfer your rights or obligations without our prior written consent.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Any failure by us to enforce a right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.
14.4 Notices under the Agreement may be given in writing by post or electronically using the contact details last provided by each party. Notices shall be deemed received in accordance with normal business practice for such means of communication.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, provided that if you are a consumer resident in another part of the United Kingdom, you may also have the right to bring proceedings in your local courts.
By using Self Storage Chelsea, including in connection with any removal or transport arrangements, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
