Self Storage Chelsea Privacy Policy
This Privacy Policy explains how Self Storage Chelsea collects, uses, stores and protects personal data of all our customers and prospective customers within our service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, visiting our premises or communicating with us, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Self Storage Chelsea relating to individuals who are customers, prospective customers, guarantors, payers, visitors to our site, or individuals who contact us with an enquiry, complaint or feedback. It also applies to individuals whose details are provided to us as emergency or alternative contacts by our customers. This policy covers all storage units and services provided by Self Storage Chelsea within the Chelsea area.
Data Controller
Self Storage Chelsea is the data controller for the personal data it processes about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as full name, residential address, correspondence address, date of birth, and identification document details where required for verification. We may also collect company name and position where you are acting on behalf of a business customer.
Account and contract information, such as customer account number, storage unit details, rental dates, access permissions associated with your unit, details of individuals authorised to access your unit, as well as communication records relating to your contract.
Payment and billing information, including payment method, billing address, transaction history and records of payments made. We do not store full payment card details, and payment processing is handled through secure payment processors.
Security and access data, including CCTV footage captured on our premises, records of entry and exit to the facility where access control systems are used, and information relating to security incidents or complaints.
Communication data, including enquiries submitted in person, by post, or through online forms, responses to surveys, complaints, and other communications between you and Self Storage Chelsea.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, sign a storage agreement, make a payment, contact us with an enquiry, or visit our facility. We may also receive personal data from third parties, such as individuals who provide your details as an emergency contact or authorised person, or from business partners acting on your behalf where you have authorised them to do so.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process your identification, contact, account and payment information to set up and manage your storage agreement, provide access to your unit, handle your queries, process payments, and administer your account.
Compliance with legal obligations: We may process your data to comply with applicable laws, regulations and statutory requirements, including record-keeping obligations, accounting requirements, and responding to requests from regulatory or law enforcement authorities where we are legally required to do so.
Legitimate interests: We process personal data for our legitimate business interests, provided that your rights and freedoms are not overridden. These interests include ensuring the security and integrity of our storage facility, preventing and detecting fraud or criminal activity, improving our services, managing disputes and enforcing our contractual rights. CCTV footage and access logs are processed on this basis.
Consent: In limited circumstances, we may rely on your consent, for example, for certain types of marketing communications where this is required by law. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To set up, manage and administer your storage contract, including creating and maintaining your customer account, allocating a storage unit, managing access rights, and issuing notices or communications relating to your contract.
To process payments, issue invoices, manage arrears and recover outstanding amounts, and maintain financial records for accounting and audit purposes.
To maintain the safety and security of our facility, including the use of CCTV and access control systems, investigating incidents or complaints, and preventing unauthorised access or criminal activity.
To respond to your enquiries, feedback and complaints, and to provide customer service and support.
To conduct internal analysis, service improvement and business management, such as monitoring usage patterns and improving the efficiency and quality of our services.
To comply with legal obligations and cooperate with regulators, law enforcement and other authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These may include providers of secure payment processing, customer relationship management systems, cloud storage and IT support, security and CCTV system providers, and professional advisers such as auditors or legal advisers where necessary.
Where we engage processors, they are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your data. We may also share personal data with third parties acting as independent data controllers, such as law enforcement agencies, courts, or regulators where we are legally required or permitted to do so, or where this is necessary to establish, exercise or defend legal claims.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include the use of standard contractual clauses or reliance on an adequacy decision.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. In general, we keep customer account and contract information for a period after your storage agreement has ended to manage any queries, disputes or legal claims and to meet our record-keeping obligations.
CCTV footage is retained for a limited period, which is typically short, unless a longer retention period is required in connection with an incident, investigation or legal proceedings. Payment and invoicing records are retained in line with applicable accounting and tax requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include physical security at our premises, restricted access controls, secure storage systems and staff training on data protection responsibilities. While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
Access the personal data we hold about you and obtain a copy of it, along with information about how we process it.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data in certain circumstances, for example, where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Request restriction of processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
Object to processing that is based on our legitimate interests, including profiling based on those legitimate interests, in which case we will stop processing unless we have compelling legitimate grounds that override your interests and rights or we need the data to establish, exercise or defend legal claims.
Request the transfer of your personal data to another organisation where technically feasible, where the processing is based on your consent or on a contract and is carried out by automated means.
Where processing is based on consent, withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we process your personal data, you can contact Self Storage Chelsea using the usual communication channels you use with us as a customer. We will respond to your request in accordance with applicable legal timeframes and may need to verify your identity before acting on certain requests.
You also have the right to lodge a complaint with the Information Commissioners Office or another competent supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will be made available to customers and will apply from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
Applicability to Self Storage Chelsea Customers in the Area
This Privacy Policy applies to all customers, prospective customers and visitors using Self Storage Chelsea storage units and related services within the Chelsea area, irrespective of the specific facility or unit you use. By entering into a storage agreement or accessing our facilities, you acknowledge that you have been informed about how your personal data will be processed as set out in this Privacy Policy.
